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Trends in customer identity and access management




 

Trends in customer identity and access management

Hi, I’m Jake Pszonowsky and I am KPMG’s global customer identity and access management (IAM) leader.

In today’s world of creating the ultimate customer digital interactions and engagement (and the ability for new market entrants to disrupt your business today or tomorrow), having a dynamic suite of customer IAM capabilities is critical to enabling these interactions. Not only must these solutions enable secure, chosen interactions, they must also engender the trust of your organization – by supporting personalization, integrity, expectations, resolution, empathy, and reducing time and effort for your customers...



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